24/7 support
We support thousands of construction workers and their families every single year.
We support thousands of construction workers and their families every single year. Our support is based on 3 pillars, Emotional, Physical and Financial Wellbeing. Click on any of the below areas for advice and help:
emotional
Wellbeing
Physical
Wellbeing
Financial
Wellbeing
Whether you or someone you love need help in any of the above areas, you just want someone to talk to, or you want to see what options are available, we have a number of different ways you can access our help.
24/7 Helpline
Our 24/7 helpline offers free and confidential support and advice on a wide variety of wellbeing issues. Our expert helpline advisors provide a listening ear and can signpost you to additional support where needed.
Our team of specialist caseworkers are able to support you with complex and multiple issues, and will work with third party organisations to ensure that you are able to access all the possible support available.
If you are contacting our helpline for financial support, please visit our portal and submit some information on the type of support you need first. This will quicken the process – click here
Live Web Chat
Our live web chat services provides real time wellbeing support from our helpline advisors (not automated bots!) If finding a place to talk is difficult for you then our live web chat service offers complete privacy whatever the setting. The service also offers the choice to chat in over 100 languages. This service is now available 24/7.
Click on the Live Chat icon on this page to start a chat.
It will look something like this:
If you are contacting our helpline for financial support, please visit our portal and submit some information on the type of support you need first. This will quicken the process – click here
Text HARDHAT Support Service
Our text ‘HARDHAT’ service meets the needs of those who feel uncomfortable speaking with someone on the telephone or find it difficult to find a place and time to talk.
The text service provides one to one support on a range of emotional wellbeing issues and can signpost to further specialist support if needed.
Self Support App
Our free self support app is the ultimate self-help tool in the palm of your hand.
Each section offers advice on a variety of conditions and issues, self-assessment tools, coping strategies and signposting to access expert advice and support.
Lighthouse Beacons
Lighthouse Beacons are safe spaces offering hope, safety and support in a confidential, and non-judgemental environment. They are run by third-party organisations and offer an opportunity to meet like-minded people and share any problems you are facing or have faced in the past with. Each group is different; some are face to face meetings, others virtual and many share an interest in a common activity such as sport.
Critical Incident Support
If an incident of suicide or a serious accident occurs on your site or workplace, our critical response team can provide specialist trauma support. We coordinate the appropriate level of response to offer immediate support, which is delivered either on site or remotely.